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We understand that sign up vs. shipping times can be confusing at times for subscriptions, so we will explain a bit further here.

We are open for subscriptions for our next shipment between the 1st and 20th of the month or until we sell out. If we have more spaces to get in before our next shipment we will continue to accept subscribers for that period. However, there are times that we sell out of the next box before the 20th. When this happens, a message will be posted on the website stating that we are sold out for the current month. When this happens, and you have subscribed after the cut off, you’ll automatically receive a box the following month. At times, there will be an option to add a box to be shipped within 3 days (if available) at checkout.

Our boxes ship out each month on or around the 28th of the month. Certain times of the year, we may ship boxes slightly early.

We are pleased to announce that we now ship worldwide. Orders shipped within the U.S. take around 3-5 days to arrive but can take a bit longer depending on location. However, please note that delivery times may vary depending on destination, and international orders may take up to 4 weeks to arrive. We may be unable to track certain international orders after they have left the U.S., and are not liable for any lost or stolen packages. Prices for shipments outside of the U.S. may differ, and any applicable customs fees must be paid upon delivery. By making a purchase, you agree to pay any additional custom fees that may occur.

Boxes typically arrive to most locations between the 1st and 5th of the month. If any questions about our shipping policies, please contact us.

First month boxes can take longer to arrive depending when you subscribe. 

Note: You’re subscribing for our upcoming boxes. Any box that you may have seen on social media are past boxes. Some past boxes can be found in our gift shop.

Note: We strongly advise our subscribers residing outside of the U.S. to get a U.S address via myus.com to save on additional fees.

We understand that life happens and that our box won’t be the perfect fit for everyone. If you’re not satisfied with your box you can always cancel/skip a monthly plan at anytime or cancel before your payment terms renew. Please note: If you have subscribed to a longer payment term, boxes cannot be canceled until the ending of term and before the term renews. Click to read more on our policies here.

Sorry, we do not offer refunds. Please note: this is a surprise box and there’s always a risk that you may dislike some of the contents on a particular month. If not happy with what’s inside, this is a perfect opportunity to regift items to friends and family.

All of our subscriptions are charged on purchase date. Our monthly subscriptions are rebilled between the 5th and the 8th of the following month. When your subscription rebills depends on your plan. Please see the dropdown for a summary at checkout or login to your account to view more information.

Our multi-month plans allow you to spend less when you commit to a longer subscription while still allowing you to pay monthly vs. a lump sum in advance.

When you sign up for our mystery gift program at checkout, you’ll receive a surprise item in your box each and every month. This could be washi, stickers or items from past boxes.

Upgrade your current plan to a 6-12 month commitment plan.

We’d love to bring our journaling box experience to your organization. Contact us or use the form at the bottom of the site to submit your request.